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Frequently Asked Questions

Site Registration and Sign-In
Q: How do I register?
A: Click "My Account" located at the upper right of every page. Follow the easy instructions. You'll be invited to sign up for Fashion Bug special promotions and sale information.

Q: When I register, what am I agreeing to?
A: Nothing. Registration and mailing-list sign-up cost nothing and are free of obligation. You can change your information and preferences, and unsubscribe from our mailing lists, at any time.
Q: Is my registered information secure?
A: Yes. Fashionbug.com uses industry-standard methods such as firewalls, data encryption and password-protected data sources to safeguard the confidentiality of your information. To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, we have established appropriate physical, electronic and managerial procedures that reasonably safeguard and secure the information we collect online.

Q: Can I pay for my online order with a Discover, MasterCard or Visa gift card?
A: We cannot process gift cards issued by Discover, MasterCard and Visa. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact customer service to remove the authorization, please do not attempt to use a gift card issued by Discover, MasterCard or Visa.

Q: Why do I need to sign in when I log on to fashionbug.com?
A: When you sign in, we're able to recognize you and grant you access to update your account. Signing in will also activate your personal settings for online shopping.

Signing Up for the Fashion Bug Mailing List
Q: How can I sign up to receive e-mail news from Fashion Bug?
A: If you've never registered at fashionbug.com, click "Sign up for email" located at the upper right of every page. Follow the easy instructions. You'll be invited to sign up for Fashion Bug special promotions and sale information.

If you're already registered, click "My Account," located at the upper right of every page. On the "My Account" page, click "Personal Profile." At the bottom of the next page, you'll be invited to change your preferences to receive Fashion Bug special promotions and sale information.

You can choose whether you prefer to receive our e-mail promotions in text or HTML format.
Q: Does Fashion Bug have a mail-order catalog?
A: Not currently. However, Fashion Bug does offer fashion mailings that highlight new store promotions. Sign up for our mailing list.

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My Privacy
Q: Can I request that Fashion Bug mailings be sent to a friend?
A: Sorry, no. Our Privacy Policy prevents us from automatically adding anyone to our mailing list. Recipients must sign up themselves.
Q: Does Fashion Bug share my personal information with third parties?
A: When appropriate, we do share your information with unrelated third parties for a variety of reasons. See our Privacy Policy for a full explanation.

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Adding FashionBug.com to My Address Book
Q: I've signed up for e-mail communications from Fashion Bug but I'm not receiving your messages. How can I fix this?
A: Many e-mail service providers, including AOL, Hotmail and Yahoo!, have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block e-mail messages you actually want to receive, such as those from Fashion Bug. Take these steps to fix this problem:
  1. Make sure you're registered at fashionbug.com and signed up to receive correspondence from us. Be sure we have your preferred e-mail address. To check your contact information and mail preferences, sign in at fashionbug.com. Go to "Personal Profile." and make any necessary changes.

  2. Check your spam filter in your e-mail program. To ensure delivery to your inbox (not to bulk or junk folders), add fashion.bug@info.fashionbug.com to your address book or trusted sender list. If we're on your list and you still aren't getting our e-mails, we recommend contacting your Internet service provider.

  3. Follow some specific recommendations based on the e-mail provider you use:
AOL
MSN and Hotmail
Yahoo! and SBC
Earthlink
BellSouth
Cox
Netscape Mail
Comcast
AT&T
Cablevision
Optimum Online
USA.NET
.mac
Road Runner
AOL 7.0 and 8.0 subscribers
Place an e-mail ID in your AOL Address Book:
  1. Go to Keyword Mail Controls.
  2. Select the screen name to which the newsletter is sent.
  3. Now choose "Customize Mail Controls" for this Screen Name.
  4. For AOL 7.0, include in the section, "Exclusion and inclusion parameters." The domain from which fashionbug.com e-mail is sent is info.fashionbug.com.
  5. For AOL 8.0, choose "Allow mail from AOL Members and addresses listed."
  6. Enter "fashionbug.com" and click "Add."
  7. Choose "OK," displayed at the bottom.
AOL 9.0 subscribers
Place an e-mail ID in your "Person I know" buddy list. All mail you receive from this e-mail ID will pass through the filters.

MSN and Hotmail subscribers
Add us to your Safe List:
  1. Click "Options" at the top right of your e-mail account.
  2. On the left side of the page, click "Mail," and then click "Junk E-Mail Protection."
  3. Click "Safe List."
  4. Enter "fashion.bug@info.fashionbug.com" in the open field, and then click "Add."

Yahoo! and SBC subscribers
Yahoo! Mail uses a combination of bulk mail folders and filters.

Locate the filtered Fashion Bug e-mail in your Bulk Mail and choose "This is not spam," next to the From field.

Or create a filter.

  1. Click "Options" in the top right navigation bar.
  2. Click "Filters" on the bottom left side of the page, under the Management column.
  3. Click "Add."
  4. Enter "Fashion Bug" to the right of "From header contains:".
  5. Choose the destination folder to which you would like the message delivered. The suggested destination is your inbox.
  6. Be sure to click "Add Filter" to put your new filter into effect.
EarthLink subscribers
To adjust your spam settings, click "Settings" at the top of the Known Spam Folder. There are three levels of protection. If you are set at the highest setting, any e-mail from an address that is not in your address book will be routed to your spam folder.

Classic Web Mail

  1. Click "Address Book" in the lower left pane, below your mail folders.
  2. Choose "Companies (Domains)" in the drop-down menu.
  3. Click "Add."
  4. Type "info.fashionbug.com" in the text field.
  5. Click "Allow This Company (Domain)."
Enhanced Web Mail

  1. Click "Address Book" in the Folders/Address Book pane.
  2. Click "New" at the bottom of the pane.
  3. Choose "Add/Edit Company (Domain)" in the drop-down menu.
  4. When the Companies (Domains) panel opens, click "Add."
  5. Type "info.fashionbug.com" in the text field.
  6. Press your Enter or Return key.
BellSouth subscribers
Messages identified as spam are deleted unless you choose the "Review" option. The "Review" option stores spam for 7 days in a Web e-mail folder labeled MailGuard.

To turn on the "Review" option:
  1. Click "MailGuard Options" in the column on the left.
  2. Select "Review for 7 days," listed under "ON."
If you find that our e-mails are incorrectly being identified and filtered as spam, forward one of our filtered e-mails to: this_is_good@bellsouth.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help BellSouth improve their filtering technology.

Cox subscribers
  1. Sign in to Cox Internet Tools.
  2. Select "Send suspected junk e-mail to your SpamBlocker folder in Webmail." SpamBlocker will then deliver unwanted e-mail to a spam folder in Webmail.
Note: Mail in the SpamBlocker folder is deleted 21 days after receipt.

If you find that our e-mails are incorrectly being identified and filtered as spam, forward one of our filtered e-mails to: ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology.

Netscape Mail subscribers

  1. Click "Address Book" on the Mail page.
  2. Click "Add Contact."
  3. Type "fashion.bug@info.fashionbug.com" into the Screen Name field, and then click "Save."

Comcast subscribers
Messages identified as spam are deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled "Screened Mail," where all the pieces of suspected spam are placed.

To turn on the Screened Mail option:

  1. Select "E-mail Options" from the menu on the left.
  2. Select "Spam Filter" from the "Mail Options" window.
  3. Click "Edit/View Spam Filters" from the "Comcast E-mail Settings" list.
  4. Select "Yes" to "Enable Spam Filtering."
  5. To keep a copy of each message the spam filter removed from your inbox, select "Yes" to "Keep Local Copy." This moves each spam e-mail to the "Screened Mail" folder.
  6. Click "Update" to enable spam filtering.
  7. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option.
If you find that our e-mails are incorrectly identified and filtered as spam, forward one of our filtered e-mails to: this-is-not-spam@comcast.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology.

AT&T subscribers
Messages identified as possible spam are deleted unless you choose the "Hold for Review" option. This option stores questionable messages for 3 days in a Web e-mail folder labeled "Screened Mail Folder."

To change your e-mail preference to "Hold for Review":
  1. Click on "Spam Blocker Options" or "Your Spam Blocker."
  2. Look under "Current Status" to see if Spam Blocker is turned on.
  3. Click "Change how junk mail is handled."
  4. Select "Hold for Review."
  5. Click "Submit."
If you find that our e-mails are incorrectly filtered as spam, forward one of our filtered e-mails to: this-is-not-spam@worldnet.att.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help AT&T improve their filtering technology.

Cablevision subscribers
Occasionally, Cablevision mistakenly filters e-mails you want to see and routes them to your SpamAway bulk mail folder. Since SpamAway stores suspected spam for 7 days before deleting it, you can review all messages you receive.

If a Fashion Bug e-mail is incorrectly categorized as spam, within 3 days of your receipt submit the e-mail to: notspam@cv.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cablevision improve their filtering technology.

Optimum Online subscribers
Occasionally, Optimum Online mistakenly filters e-mails you want to see and routes them to your bulk mail folder.

If you see a Fashion Bug e-mail falsely categorized as spam, check the box next to the message in your bulk mail folder, and then click "This is not spam" on the Webmail toolbar. If you already have the message open, simply click "This is not spam" on the toolbar within the message.

In either case, once you click the icon, the message will be reported automatically to Optimum Online and relocated to your inbox. However, this will not immediately guarantee you will receive subsequent Fashion Bug e-mails in your inbox.

 USA.NET subscribers
  1. Click "Services" on the navigation bar on the left.
  2. Click "White List Filtering."
  3. Select "Override," and then click "New."
  4. Type in "Fashion Bug" to the right of "Subject contains."
  5. Click "OK."
.mac subscribers
If you see that our e-mails have been wrongly classified as junk, select the message and click "Not Junk" in the toolbar.

Or navigate the following path: Message > Mark > As Not Junk Mail. This will train the system to recognize that you want to receive our e-mail messages.

Road Runner subscribers
Road Runner often blocks large ranges of IP addresses in an effort to protect its network from spam. Legitimate e-mail senders often get blocked in the process. It's as if Road Runner were blocking all incoming phone calls from an entire area code because of problematic phone calls from a specific phone number. Other than complaining to Road Runner's customer service, there isn't much you as a Road Runner customer are empowered to do to fix this situation. We are taking steps to resolve the issue with Road Runner; however, in the meantime, you may want to subscribe to our e-mails using an alternate address.

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Updating My Account
Q: How can I access and change my registration information?
A: Click "My Account," located at the upper right of every page. Sign in, and click "Personal Profile." At the bottom of the next page, you'll have an opportunity to update your contact information.

You'll receive a confirmation e-mail updating you on the changes made to your account.

Q: When I access my account, I notice that some of my information appears different from the way I entered it. Why?
A: It is easier for our database to store information when it is in a consistent format. Our system automatically removes extra characters such as apostrophes or dashes when necessary.


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Unsubscribing From the Mailing List
Q: How can I unsubscribe from your e-mail list, postal mail and/or third-party postal mail?
A: Unsubscribe just from the Fashion Bug e-mail list.

To unsubscribe from any of our three lists (e-mail, postal mail or third-party postal mail), follow these simple steps:
Sign in at fashionbug.com.
On the "My Account" page, click "Personal Profile."

At the bottom of the page, change your preferences for receiving e-mail, postal mail and third-party offers.
It may take up to 48 hours for us to process your request. Additionally, it may take up to six weeks for you before you stop receiving postal mailings.

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Cookies
Q: What are cookies?
A: A cookie is a small data file that a Web site stores on your computer's hard drive after you've visited it. Cookies simply identify your browser. They do not retrieve personal data from your hard drive or obtain any information about who you are.

At fashionbug.com, our cookies do not identify a visitor unless she has chosen to register on our site. We use the registration information to recognize a returning visitor and to give her access to the benefits of personalized features and settings. We also use cookies to recognize customer traffic patterns and site use on an anonymous basis. This information helps us improve the site's layout and design.
Q: Why should my Fashion Bug cookies be enabled?
A: Cookies allow you to take advantage of benefits such as express checkout when you make a purchase. This means you won't have to retype your billing and shipping information each time you shop.

Q: How can I enable cookies on my computer?
A: To change your cookies settings:


PC BROWSERS
    Internet Explorer 6.x-7.x
    1. Select "Internet Options" from the Tools menu.
    2. Click the Privacy tab.
    3. Click the Advanced button.
    4. Check the "Override Automatic Cookie Handling" box.
    5. Select "Accept" under First-party Cookies.
    6. Select "Block" under Third-party Cookies.
    7. Select "Always allow session cookies."
    8. Click "OK" at the bottom of the Advanced Privacy Setting window.
    9. Click "OK" at the bottom of the Internet Options window.
    10. Close the fashionbug.com window and open a new window.
    11. Enter fashionbug.com in address bar.


    Netscape 7.x
    1. Select "Preferences" from the Edit menu.
    2. In the Category pane, click the arrow next to "Privacy & Security" to expand the menu.
    3. Click "Cookies."
    4. Click the button next to "Enable cookies for the originating web site only." Or if you prefer, click the button next to "Enable all cookies."
    5. Click "OK" at the bottom of the Preferences window.


    Netscape 8.x
    1. Select "Options" from the Tools menu.
    2. In the Options window, click the Site Controls icon (looks like a shield).
    3. If you're using Netscape's customizable settings feature (under the Site List tab), add www.fashionbug.com to your list of trusted sites:
      1. Click "Add Site."
      2. In the Add Site Settings window, enter www.fashionbug.com next to Domain.
      3. For the initial Trust Setting, select "I Trust This Site."
      4. Click "Add Site."
      5. Make sure the "I Trust This Site" setting enables cookies.
    4. If you're not using Netscape Trust Ratings, make sure the default Trust Setting enables cookies:
      1. Click the Global Setting tab.
      2. If "Do Not Use Netscape Trust Ratings" is selected, notice what the default setting is ("I Trust This Site," "I'm Not Sure" or "I Don't Trust This Site").
      3. Click the Site List tab.
      4. Follow the instructions to enable cookies for a trust setting.
      5. Click "OK" at the bottom of the Options window.
    5. To enable cookies for a trust setting:
      1. Select Options from the Tools menu.
      2. In the Options window, click the Site Controls icon.
      3. Under Master Settings, click the desired trust level ("I Trust This Site," "I'm Not Sure" or "I Don't Trust This Site").
      4. Under Web Features, check the Allow Cookies box.
      5. While you're at it, consider checking the Enable JavaScript box. JavaScript is required for many of the features of this site.


    Firefox 1.x
    1. Select "Options" from the Tools menu.
    2. Click the Privacy icon.
    3. Click the Cookies tab.
    4. Check the "Allow sites to set cookies" box.
    5. Click "OK" at the bottom of the Options window.


    Firefox 2.x
    1. Select "Options" from the Tools menu.
    2. Click the Privacy icon.
    3. Check the "Accept cookies from sites" box.
    4. In the "Keep until:" dropdown menu, select "they expire."
    5. Click "OK" at the bottom of the Options window.



MAC BROWSERS

    Safari
    1. Select "Preferences" from the Safari menu.
    2. Click Security.
    3. Under Accept Cookies, check "Always."
    4. While you're at it, consider checking the Enable JavaScript box. JavaScript is required for many of the features of this site.


    Firefox
    1. Select "Preferences" from the Firefox menu.
    2. Click "Privacy."
    3. Click the Cookies tab.
    4. Check the "Allow sites to set cookies" box.
    5. Close the window.

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Viewing Images
Q: I'm having trouble viewing pictures on the site. What can I do to fix this?
A: If you're having trouble viewing or using our site, you may need to download and install an updated version of your Internet browser. An older version may be affecting your computer's ability to display pages correctly.

To get the most out of your visits to our site, please make sure you're using the latest version of your browser. For best results, we recommend:
Internet Explorer 6 or higher
Netscape 7 or higher

Firefox 1.5 or higher
And for optimal navigation on our site, we recommend a screen setting of 800 x 600 or greater.

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Contact Us
Q: Whom do I contact if I have a question?
A: Send us an e-mail.

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Shopping Services at FashionBug.com
Store Locator
Q: How can I find a store near me?
A: Find a Fashion Bug store near you, along with a map and driving directions.


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Garment Lengths
Q: How do I determine the length or inseam of a garment?
A: To help you determine if a garment will fit your body, we provide the length or inseam on each product page.

 To determine the length of tops, we measure from the center of the back neckline or seam (if there's a collar) down the back to the hem.

To determine the length of skirts, we measure from the waist to the hem.

To determine the inseam of bottoms, we measure from the center of the crotch down the inside seam to the hem.
All measurements are approximate. Since our measurements are taken on garments at the middle of the size range, they will vary slightly on other sizes. For plus sizes, measurements are taken on size 18; for misses, size 8; for juniors, size 9; for girls, size 10.


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Sizing Charts
Q: What sizes does Fashion Bug offer?
A: Fashion Bug offers plus, misses juniors and girls sizes. Although we do not currently offer maternity, we suggest you visit our sister site, Lane Bryant, for a fashionable selection of maternity styles in plus sizes.

Category
Size Range
Average Height
More Information
plus
14–28
5'6"
Most styles available up to size 32.
plus petite
14–28
5'4" or shorter
Plus short lengths have the same overall fit as the average plus sizes, but have shorter inseams. Selected styles available up to size 32.
plus tall
14–28
5'9" or taller
Plus tall lengths have the same overall fit as the average plus sizes, but have longer inseams. Selected styles available up to size 32.
misses
4–16
5'6"
 
misses petite
4–16
5'4" or shorter
 
misses tall
4–16
5'9" or taller
 
juniors
3–13
5'6"
 
girls
7–16
4'10"
 


Currently, sizing charts are not available for every garment at fashionbug.com. When a sizing chart is available, the link is conveniently located below the "To Order" information found to the right of the product photo.
Q: Do you have a sizing chart I can refer to online?
A: Yes. Some product pages include a link to a sizing chart appropriate for that garment. The sizing chart link is conveniently located below the "To Order" information found to the right of the product photo.

Q: How do I measure myself?
A: Here are some tips for measuring:


 If possible, have a friend measure you.

Measure yourself twice for accuracy.

Remove your shoes for accuracy.

Be sure to measure over the undergarments that you are most likely to wear with the item you are ordering.

Be sure the measuring tape is straight, but not tight. You should be able to breathe.

Measure around the fullest part of your bust. Your bust measurement will determine what size your top is.

Measure around the narrowest part of your natural waistline.

Measure around the fullest part of your hips. Your hip measurement will determine your skirt, pants and shorts size.

For the inseam, measure inside the length of your leg from your crotch to the floor.

If your measurements fall between sizes, it is best to order one size up.










How to Measure
Bust: Measure under arms around fullest part.
Waist: Measure around narrowest part of natural waistline.
Hips: Measure around fullest part of lower hip.
Inseam: Measure inside length of leg from crotch to floor.

Note: Inseams are provided in the product description for every item that has an inseam.

Once you've measured yourself, compare your measurements to the sizing chart to determine the best size for you.
Q: How do I find the perfect bra size?
 



How to Find Your Perfect Bra Size

Misses Sizes
1. Find your band size: Measure your ribcage (below your breasts) snugly to get your body measurement. For 32" or less, add 5". For 34" or more, add 3". For the 33" "crossover" measurement: Add 5" if your build is firm or athletic, or add 3" if your body type is softer or less firm. If your measurement is an odd number, round up to the next even number to get your band size.
2. Find your cup size: Measure your bustline loosely across the fullest part. Compare this measurement with your band size:
A cup
1" more than band size
B cup
2" more than band size
C cup
3" more than band size
D cup
4" more than band size

Plus Sizes
1.. Find your band size: Measure your ribcage (below your breasts) snugly to get your body measurement. For 32" or less, add 5". For 34" or more, add 3". For the 33" "crossover" measurement: Add 5" if your build is firm or athletic, or add 3" if your body type is softer or less firm. If your measurement is an odd number, round up to the next even number to get your band size.
2. Find your cup size: Measure your bustline loosely across the fullest part. Compare this measurement with your band size:
C cup
3" more than band size
D cup
4" more than band size
DD cup
5" more than band size
DDD cup
6" more than band size



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Gift Cards/E-Gift Cards
Q: What is a Fashion Bug E-Gift Card?
A: The Fashion Bug E-Gift Card works just like a Gift Card but it is sent electronically to an e-mail address. You specify the recipient's e-mail address and we notify her of her gift. The recipient can redeem the E-Gift Card online, or she can print it and take it to any Fashion Bug store for redemption.

Q: Do you sell Fashion Bug Gift Cards/E-Gift Cards online?
A: Yes. They are available in any denomination to $999.99. Purchase a Fashion Bug Gift Card/E-Gift Card.

Q: How do I check the balance of my Gift Card/E-Gift Card?
A: Please call 800-478-2921 to check the balance of your Gift Card/E-Gift Card.

Q: Can I replace a lost or stolen Gift Card/E-Gift Card?
A: Fashion Bug cannot be responsible for lost or stolen Gift Cards/E-Gift Cards.


Q: Do Gift Cards/E-Gift Cards have an expiration date?
A: If a purchase is for less than the amount of the Gift Card/E-Gift Card, the balance will stay on the card until it is used. However, after 24 months a $1.00-per-month dormant fee may be charged against the card's remaining value, except where prohibited by law.

Q: Can I use a coupon to purchase a Fashion Bug Gift Card/E-Gift Card?
A: No. Promotional discounts cannot be used toward the purchase of a Fashion Bug Gift Card/E-Gift Card.
Q: Can I reload my Gift Card/E-Gift Card online or in a Fashion Bug store?
A: Fashionbug.com and Fashion Bug stores are not able to reload Gift Cards/E-Gift Cards at this time.

Q: Can I pay my Fashion Bug Credit Card balance with my Fashion Bug Gift Card/E-Gift Card?
A: No. Gift Cards/E-Gift Cards cannot be used as payment toward a Fashion Bug Credit Card balance.

Q: How do I know if my E-Gift Card order has been accepted and sent to the recipient?
A: You will receive an e-mail from fashionbug.com confirming that the E-Gift Card was sent to the recipient and informing you of the amount charged to your credit card.

Q: How long does it take for fashionbug.com to process and send an E-Gift Card?
A: E-Gift Cards are processed and e-mailed to the recipient within a few hours of credit approval, barring any technical difficulties.

Q: What happens after I purchase an E-Gift Card?
A: You will receive an order confirmation e-mail as well as a shipping confirmation e-mail once the E-Gift Card has been sent to the recipient's e-mail address. The recipient gets an e-mail confirming her gift, including information on how to retrieve and use the E-Gift Card. You will receive an e-mail once the recipient has picked up the E-Gift Card.
Q: What if my recipient never got the E-Gift Card or the e-mail was deleted?
A: For security purposes, only the purchaser has the ability to resend the E-Gift Card. Check your order status and follow the instructions for resending.

Q: What if my recipient got the E-Gift Card but cannot open or print it?
A: If the E-Gift Card cannot be opened or printed, please send us an e-mail.

Q: What if my E-Gift Card was delivered to the wrong e-mail address?
A: It is the responsibility of the purchaser to provide the correct e-mail address of the recipient. Fashionbug.com is not responsible for E-Gift Cards sent to a valid but unintended e-mail address. To ensure successful delivery, we recommend you verify the recipient's e-mail address prior to placing your order.

Q: Can I purchase an E-Gift Card for someone outside the United States?
A: Yes. However, fashionbug.com ships orders only to the United States, Puerto Rico, the U.S. Virgin Islands and APO addresses.
Q: How do I use my Gift Card/E-Gift Card as payment?
A: To redeem your Gift Card/E-Gift Card online, shop at fashionbug.com and then proceed to checkout. At the checkout page, select "Gift Card" as your payment option. Then enter the 16-digit Gift Card/E-Gift Card number and 4-digit CVV number. These numbers are located on your Gift Card/E-Gift Card.

To redeem at a store, just bring in your Gift Card or printed E-Gift Card and present it at time of purchase.
Q: What happens if my Gift Card's/E-Gift Card's value is not enough to cover the cost of my purchase?
A: If your order's total is more than the value of your Gift Card/E-Gift Card, you will be asked to enter a credit card number for the balance of the payment. (In stores you may also use cash.)

Q: What happens if my order is less than the value of my Gift Card/E-Gift Card?
A: If your order is less than the value of your Gift Card/E-Gift Card, the balance will remain on your Gift Card/E-Gift Card for future purchases.

Q: Should I dispose of my Gift Card/E-Gift Card once I've spent its entire value?
A: No. Please do not dispose of your Gift Card/E-Gift Card until you've received your order and you are satisfied with it.

Q: What happens if I'm returning merchandise purchased with a Fashion Bug, Lane Bryant, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card?
A: If you're returning merchandise purchased with a Fashion Bug Gift Card/E-Gift Card to fashionbug.com, the amount of the merchandise and tax will be refunded and a new Fashion Bug E-Gift Card will be issued in this amount. Your new E-Gift Card will be sent to the e-mail address you used to place your order.

If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. Also, shipping costs cannot be refunded. If you paid with both a credit card and Gift Card/E-Gift Card, your credit card will receive the full credit.

If you're returning merchandise purchased with a Lane Bryant, Lane Bryant Outlet or Catherines Gift Card/E-Gift Card to a Fashion Bug store, you will be issued a merchandise return card (store credit).

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Fashion Bug Credit Card
Q: Can I apply for a Fashion Bug Credit Card online?
A: No, not at this time. Find out more about the Fashion Bug Credit Card.

Q: Can I view my Fashion Bug Credit Card account information online?
A: Yes. Learn more.

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Gift Wrap
Q: Can my online order be gift wrapped?
A: We do not offer gift-wrap service at this time.

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Store Policies at FashionBug.com
Online Payment
Q: Are the prices on your Web site the same as in the stores?
A: With some exceptions, our online prices generally reflect the prices offered in our retail stores. Occasionally we offer online specials.

Q: Does fashionbug.com offer price adjustments?
A: Yes. If regular-price merchandise goes on sale within two weeks of your original purchase date, we will give you the price difference. No price adjustments will be made on purchases of already reduced merchandise that has received additional markdowns. E-mail us for assistance with your price adjustment.
Q: Are employee discounts valid online?
A: We are not able to process employee discounts at this time.

Q: Can I use more than one promotion code on a single order? Can I use a promotion code more than once?
A: No. You can use just one promotion code per order. Promotion codes are valid for one-time use only.

Q: Can I use coupons on purchases of Priced Just Right merchandise?
A: No. You cannot use coupons or discounts on purchases Priced Just Right merchandise, unless it has been marked down.

Q: If I use a Fashion Rebate Certificate on my order, can I use a promotion code on the same order?
A: No. You can use only one code per order.

Q: Which types of payment do you accept?
A: We currently accept Fashion Bug Credit Card, Visa, MasterCard and Discover. We also accept Fashion Bug, Lane Bryant, Lane Bryant Outlet and Catherines Gift Cards.

Please note: We cannot process gift cards issued by Visa, MasterCard, Discover or American Express. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact Customer Service to remove the authorization, please do not attempt to use a gift card issued by Visa, MasterCard, Discover or American Express.

Q: Can I pay for my purchase online using a debit or check card?
A: Yes. However, if you pay for your purchase using a bankcard that is associated with your checking account, DO NOT click the "Submit Order" button (Step 2 of checkout) more than once. Doing so will place funds in your account on reserve, making them unavailable to you until they are released by your financial institution. Depending on your bank's policies, these held funds could be unavailable to you for up to 30 days.

If you encounter technical difficulty while placing your order, please send us an e-mail immediately.

Q: Can I pay for my online order by check?
A: Sorry, at this time we are unable to accept payment by check.

Q: When will I be charged for my order?
A: You will be charged once your items have shipped. Please note your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment.

Sales Tax
Q: What sales tax will I be charged for my online purchase?
A: If Fashion Bug or one of our affiliated brands operates a store in your state, the law requires us to collect sales tax from you. We determine a customer's state based on shipping ZIP code. When you review your order total during checkout, you'll see the amount of sales tax that will be charged to your credit card. This amount reflects the applicable state and local taxes.

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Shipping
Q: How much do you charge for shipping?
A: See our rates below.

Standard (4-8 business days)

Merchandise Total

Charge

$0 – $25.00

$4.95

$25.01 – $50.00

$5.95

$50.01 – $75.00

$7.95

$75.01 – $100.00

$9.95

$100.01 – $125.00

$10.95

$125.01+

$11.95

Shipping Upgrade

Additional Charge

Express (2-4 business days)

$7.00

Priority (2nd business day, no weekends)

$11.00

Overnight (next bus day by 12 P.M., no weekends)

$16.00

FREE USPS First-Class Mail® for customers ordering Gift Cards only. If you purchased your order with a Gift Card, you are not eligible for free shipping.


Q: Where do you ship to?
A: We offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, and APO addresses for no additional cost. Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping to these locations.
Q: What are my shipping options?
A: You can choose between standard (4–8 business days), express (2–4 business days), priority 2nd day (2 business days, no weekends) and overnight (next business day by 12 P.M., no weekends). Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to these location.

Free shipping is available to customers who order Gift Cards (USPS First-Class Mail®). All other online purchases are excluded from this offer. Please note if you make a purchase and pay for it with a Gift Card, you are not entitled to free shipping.

Q: When will I be charged for my order?
A: You will be charged when your order ships. If your items are shipped separately, you will not be charged for those items until they ship.

Your order may have multiple shipments. You will be charged separately for each shipment, and you will receive a shipping confirmation with tracking information on each shipment. Your total shipping charge is the same whether your order is shipped separately or not. Shipping charges on multiple shipments are prorated based on each shipment's total.
Q: Do you accept international orders?
A: We currently do not accept international orders.

Q: Can you ship outside the United States?
A: We currently offer shipping to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, Guam and APO addresses for no additional cost. Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to these locations.

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Order Tracking
Q: Can I track my order online?
A: Yes. Sign in to fashionbug.com and click "My Account." From there click "Order Status," then "Order Detail." Please note: Order tracking is not available for Gift Card orders shipped via USPS First-Class Mail.

Q: I should have received my package by now. What should I do?
A: If your package was shipped standard or express, we must allow a total of 21 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.

If your package was shipped priority 2nd day or overnight, we must allow a total of 12 calendar days for the item to arrive before it is determined lost or stolen. At that time, you may choose to have your item reshipped or request a credit to the purchasing credit card.

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Returns
Returns of Purchases Made at Your Local Store
Q: How can I return a purchase made at a Fashion Bug store?
A: Present your receipt at any Fashion Bug store and we'll gladly exchange the item or process a refund in the form of your original payment, whichever you prefer. We ask that you return an item within 90 days of purchase and that the item be unwashed and unworn with the original tags attached. Fashion Bug stores cannot process a return more than 90 days past the purchase date.

Please note: Items purchased at a Fashion Bug store may not be returned to fashionbug.com.

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Returns of Purchases Made at FashionBug.com
Q: How can I return my online purchase?
A: You have two ways to return or exchange merchandise purchased at our online store. Online purchases may be brought to any Fashion Bug store or mailed back to fashionbug.com.

Q: Are there any items purchased online that I can't return to stores?
A: Maternity and bridal wear must be returned to fashionbug.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Fashion Bug stores.

Q: How do I return/exchange an item if I've lost my invoice/packing slip?
A: If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.

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Returns Via Return Shipment
Q: How do I ship my return to you?
A:
  1. Complete the return slip on your packing slip by indicating the return reason and quantity returned.
  2. Use the Return Label from your packing slip to mail your merchandise return.
  3. Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the return slip.
  4. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
  5. Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be e-mailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
  6. You will receive an e-mail notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

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Exchanges Via Return Shipment
Q: How do I exchange items via return shipment?
A: Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at fashionbug.com. Please note: You will be charged for shipping and handling on your new order.