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Return Policy
Returns of purchases made at your local store
If you're ever unhappy with a Fashion Bug purchase, simply present your receipt at any Fashion Bug store and we'll gladly exchange the item or process a refund in the form of your original payment, whichever you prefer. We ask that you return an item within 90 days of purchase and that the item be unwashed and unworn with the original tags attached. Fashion Bug stores cannot process a return on a purchase older than 90 days.

Please note:
Items purchased at a Fashion Bug store may not be returned to fashionbug.com. Returns of purchases made at fashionbug.com Online merchandise may be mailed back to fashionbug.com or brought to any Fashion Bug store for return or exchange within 90 days of purchase. When returning an online purchase to a store, simply take the unwashed, unworn merchandise with the original tags attached, the packing slip and the credit card you used to place the order.

Please note:
Bridal wear must be returned to fashionbug.com. Please use the convenient prepaid shipping label provided with your shipment. Bridal wear may not be returned to Fashion Bug stores.

Returns via Return Shipment
1. Complete the return slip on your packing slip by indicating the return reason and quantity returned.
2. Use the Return Label from your packing slip to mail your merchandise return.
3. Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the return slip.
4. Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
5. Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be e-mailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit.
Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
6. You will receive an e-mail notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

Exchanges via Return Shipment
Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at fashionbug.com. Please note: You will be charged for shipping and handling on your new order.

If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

Refunds or exchanges made with your packing slip after six months will be in the amount of the current or most recent selling price.


Shipping and handling charges are nonrefundable
If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price. Fashion Bug will accept returns of social-occasion garments only if the original garment tags have not been removed or reattached.

We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of online merchandise. Fashion Bug electronically keeps record of customers' purchases and returns in order to enable us to determine if a customer is abusing our return policy.

If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.



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