shopping services at fashionbug.com

news and special offers
When you register at fashionbug.com, be sure to sign up for our free e-mail updates so you’ll receive exclusive Fashion Bug news and special offers. You can also sign up to receive additional promotions through the mail. Sign up now.

Priced Just Right
Priced Just Right is the sign of great value. It’s your assurance of low, low prices on the newest wardrobe basics. You’ll find a great selection of styles and colors for plus, misses and junior sizes. Look for the latest Priced Just Right selections throughout this site and at your local Fashion Bug store. Whenever you see it, you know you’re getting today’s must-have styles at our absolute lowest prices. There’s just no better value.

store locator
Locating a Fashion Bug store has never been easier. Find a Fashion Bug store near you, as well as driving directions and a map.

garment lengths
To help you determine if a garment will fit your body, we provide the length or inseam on each product page.

			To determine the length of tops, we measure from the center of the back neckline or seam (if there’s a collar) down the back to the hem.
			To determine the length of skirts, we measure from the waist to the hem.
			To determine the inseam of bottoms, we measure from the center of the crotch down the inside seam to the hem.

sizing charts
Fashion Bug offers plus, misses, juniors and girls sizes.

Currently, sizing charts are not available for every garment at fashionbug.com. When a sizing chart is available, the link is conveniently located below the "To Order" information found to the right of the product photo.

Here are some tips for measuring:

			If possible, have a friend measure you.
			Measure yourself twice for accuracy.
			Remove your shoes for accuracy.
			Be sure to measure over the undergarments that you are most likely to wear with the item you are ordering.
			Be sure the measuring tape is straight, but not tight. You should be able to breathe.
			Measure around the fullest part of your bust. Your bust measurement will determine what size your top is.
			Measure around the narrowest part of your natural waistline.
			For the inseam, measure inside the length of your leg from your crotch to the floor.
			If your measurements fall between sizes, it is best to order one size up.
			Once you’ve measured yourself, compare your measurements to the sizing chart to determine the best size for you.

Gift Cards/E-Gift Cards
When you just can't decide on a gift, give a Fashion Bug Gift Card/E-Gift Card. They're available in any amount. Gift Cards/E-Gift Cards can be purchased and used at fashionbug.com or at any Fashion Bug store. Shop Gift Cards and E-Gift Cards.

Fashion Bug Credit Card
Open a Fashion Bug Credit Card account and receive a special discount on your first Fashion Bug Credit Card purchase. (This offer is not valid at our online store.) As a Cardholder, you not only get enhanced buying power, you also receive preferred customer status—and there's no annual fee! Get offer details.

top

store policies at fashionbug.com

online payment
You may pay for your online purchases with your Fashion Bug Credit Card, Visa, MasterCard or Discover. You may also redeem any Fashion Bug, Lane Bryant or Catherines Gift Card. Sorry, checks are not currently accepted at our online store.

We cannot process gift cards issued by Visa, MasterCard, Discover or American Express. If you try to place an order using one of these gift cards, it will fail. However, your funds will be authorized. To avoid having to contact Customer Service to remove the authorization, please do not attempt to use a gift card issued by Visa, MasterCard, Discover or American Express.

sales tax
We are required by law to collect all sales taxes based on where your order is being billed or shipped. When you review your order total during checkout, you will see the amount of sales tax that will be charged to your credit card. This amount will reflect the applicable state and local taxes.

layaways
Sorry, we do not offer layaways at our online store.

top

store policies at your local Fashion Bug store

paying by check
Personal checks are always accepted with photo identification. Acceptable forms of ID are a valid driver's license, military ID or permanent state-issued ID. Returned checks will be charged a fee of $25 or the maximum allowable in your state.

store layaways
Fashion Bug will hold any regular-price item for you. You are required to pay a $5 layaway fee as well as 10% of the purchase at the time the items are placed on layaway. The balance must be paid in 30 days. Price adjustments will be made for regular-price items that go on sale while in layaway if the layaway item is paid in full while the sale price is in effect. Items on layaway cannot be taken out of layaway and then re-entered.

top

shipping options

Fashionbug.com ships orders to any address in the United States, including Alaska and Hawaii. We also ship to Puerto Rico, the U.S. Virgin Islands, Guam and APO addresses for no additional cost. (Sorry, no international orders.)

Orders outside the continental U.S. will be shipped via USPS Priority Mail and will be received within 3–5 days from the ship date. We do not offer overnight shipping options to locations outside the continental U.S.

For all other locations, you may choose from standard (4–8 business days,) express (2–4 business days) priority 2nd day (2 business days, no weekends) or overnight (next business day by 12 P.M., no weekends).

USPS First-Class Mail® (Gift Card–only orders)
An order shipped via First-Class Mail will be delivered in two to five business days if we receive it before 3:00 P.M. ET (12:00 P.M. PT). Please note, if you place your order on a Thursday or Friday, you will probably receive it the following week. USPS delivers First-Class Mail and does not deliver on Sundays. Please note, if you make a purchase and pay for it with a Gift Card, you are not entitled to free shipping.

Standard
An order shipped via standard service will be delivered in four to eight business days if we receive it before 3:00 P.M. ET (12:00 P.M. PT). Standard service orders are delivered by the USPS and include Saturday delivery.

Express
An order shipped via express service will be delivered in two to four business days if we receive it before 3:00 P.M. ET (12:00 P.M. PT). Express service orders are delivered by the USPS and include Saturday delivery.

Priority 2nd day
An order shipped via Priority 2nd day will be delivered in two business days if we receive it before 3:00 P.M. ET (12:00 P.M. PT). Priority 2nd day orders are delivered by DHL and do not include weekend delivery. We must have a street address in order to ship a priority 2nd day order. We are unable to deliver to P.O. Box addresses. Priority 2nd day orders are delivered by DHL.

Overnight
An order shipped via overnight will be delivered the next business day by noon if we receive it before 3:00 P.M. ET (12:00 P.M. PT). We must have a street address in order to ship an overnight order. We are unable to deliver to P.O. Box addresses. Overnight orders are delivered by DHL.

Standard (4-8 business days)
Merchandise Total	Charge
$0 – $25.00	$4.95
$25.01 – $50.00	$5.95
$50.01 – $75.00	$7.95
$75.01 – $100.00	$9.95
$100.01 – $125.00	$10.95
$125.01+	$11.95
Shipping Upgrade	Additional Charge
Express (2-4 business days)	$7.00
Priority (2nd business day, no weekends)	$11.00
Overnight (next business day by 12 P.M., no weekends)	$16.00
FREE USPS First-Class Mail® for customers ordering Gift Cards only. If you purchased your order with a Gift Card, you are not eligible for free shipping.

top

order tracking

returns

returns of purchases made at your local store
If you're ever unhappy with a Fashion Bug purchase, simply present your receipt at any Fashion Bug store and we'll gladly exchange the item or process a refund in the form of your original payment, whichever you prefer. We ask that you return an item within 90 days of purchase and that the item be unwashed and unworn with the original tags attached. Fashion Bug stores cannot process a return on a purchase older than 90 days.

Please note: Items purchased at a Fashion Bug store may not be returned to fashionbug.com.

returns of purchases made at fashionbug.com
Online merchandise may be mailed back to fashionbug.com or brought to any Fashion Bug store for return or exchange within 90 days of purchase. When returning an online purchase to a store, simply take the unwashed, unworn merchandise with the original tags attached, the packing slip and the credit card you used to place the order.

Please note: Maternity and bridal wear must be returned to fashionbug.com. Please use the convenient prepaid shipping label provided with your shipment. Maternity and bridal wear may not be returned to Fashion Bug stores.


returns via return shipment

	1.		Complete the return slip on your packing slip by indicating the return reason and quantity returned.
	2.		Use the Return Label from your packing slip to mail your merchandise return.
	3.		Enclose the unwashed, unworn merchandise with tags attached in the package that was originally sent to you. Include the return slip.
	4.		Because we cannot assume responsibility for packages lost or damaged in transit, we recommend you insure your package for the purchase price of the merchandise before sending it back to us.
	5.		Your return will be credited to the credit card used to make the purchase. If you placed an order with a Gift Card, a new E-Gift Card worth the return value will be e-mailed to you. If you placed an order with a Gift Card and a credit card, you will receive an E-Gift Card for the portion of your order paid with the Gift Card, and a credit to your credit card for the portion charged to your credit card on your original order. If you are returning an item from an order older than one year, you will receive a merchandise return credit. Please note: Postage and insurance costs, as well as your original shipping and handling charges, are not refundable.
	6.		You will receive an e-mail notifying you when we have received your return and credited your account. Please note: It may take up to two full billing cycles for your credit to appear on your credit card statement. If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

exchanges via return shipment
Follow the instructions for Returns via Return Shipment above. Then place a new order for the desired items at fashionbug.com. Please note: You will be charged for shipping and handling on your new order.

If you return an item purchased as part of a multiple discount (such as buy 1, select 1 for 50% off), your credit will be equal to the prediscount price minus a portion of the discount you received as a result of receiving a multiple discount, not the prediscount price of the single item.

Refunds or exchanges made with your packing slip after six months will be in the amount of the current or most recent selling price.

			Shipping and handling charges are nonrefundable.
			If you do not bring your packing slip to the store when returning items, you will be credited the store's lowest selling price.
			Fashion Bug will accept returns of social-occasion garments only if the original garment tags have not been removed or reattached.
			We reserve the right to refuse returns from customers whom we believe abuse our return policy by returning excessive amounts of online merchandise. Fashion Bug electronically keeps record of customers' purchases and returns in order to enable us to determine if a customer is abusing our return policy.
			If you have misplaced your packing slip, you can reprint your return slip. Sign in and go to your order status page, and then click the order you would like to return. The bottom of the page will prompt you to print your return slip.

If you have additional questions, send us an e-mail.

top